Shipping & Returns
SHIPPING POLICY
You will be responsible for paying for your own shipping costs for both purchases and returned items. Shipping costs vary based on several variables and are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Domestic Shipping Policy
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout and vary based on order size and region.
Return & Exchange Policy
Last updated October 2020
We hope you are happy with your purchase. However, if you are not satisfied with your purchase due to manufacturer defect or shipping damage, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Remember, the product must mostly be intact (at least 80% of it unused).
RETURN PROCESS
To return an item, please email customer service at contactus@herbsandhemp.net to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Attn: Returns
RMA #
2 W. Southern Ave
South Williamsport, PA 17702
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● We accept only defective product returns for exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
272-202-3844 or sales@herbalgifts.com
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